Terms & Conditions

Terms of sale


These conditions are applicable for commercial transactions and the purchase of material belonging to the Milestone Series, Mallorca 312, Gran Fondo Alberto Contador brand or to third parties on the website www.mallorca312.com and  shop.mallorca312.comand supplement what has been established in the general terms contained in the Legal Notice of the website, pertaining to them in what is not stipulated in these terms of sale.

The terms of sale are specified below and are applicable to all the products offered on the www.mallorca312.com and  shop.mallorca312.comwebsites specifically to all the products that do not have specific terms. The conditions applied to specific products may be exempt from what is established in the general provisions.

On behalf of 312 Bike & Tours SL (hereinafter 312 Bike & Tours) with registered address at Carrer de les Parres, 51, 07570, Artà, Balearic Islands; registered in the Mercantile Registry of Palma de Mallorca on July 7th, 2016, in Volume 2,666 of the Archive, General Section, page 26, section 8, page number PM-79.193, 1st inscription, and fiscally identified by the Ministry of Economy & Treasury of Spain with CIF number: B-57.967.622. And on the other hand, the USER, who accesses the page to obtain information and to purchase products offered through the WEBSITE, is of legal age and has the legal capacity to purchase products offered through the WEBSITE. These general conditions must be read and accepted before completing an order. We request and strongly recommend that you read them before completing a purchase.

We strongly recommend users to read and keep a copy of these terms of sale, as well as the general conditions contained in the Website’s Legal Notice. Some or all can suffer changes at any time.


The price of the product is one that appears in the website. Should an error appear in the price, 312 Bike & Tours will honor said price on good faith, as long as users meet the conditions. All the prices indicated on our website are shown in EUROS, and include VAT, except for articles of general application and event registration. 312 Bike & Tours reserves the right to modify the prices of these products at any time, regarding the purchases made after said changes, always keeping good faith with the customer and honoring the prices indicated on the webpage at the time of purchase.

Shipping and delivery costs appear on the website for specific products, or where they appear in the “Shopping cart”. Shipping costs are calculated depending on the volume/weight of the products and the country of delivery. These costs are specified during the purchase and before payment has been made. As a general rule, the shipping costs are established with the following criteria depending on the destination of the shipment:

- Balearic Island & Peninsula: shipping cost included in purchases over 50€

- Canary Islands & Europe: free shipping costs for purchases over 100€
- Rest of the world: check out before finalizing your order.


We do not deliver to PO Boxes under any circumstances. Once the order has been shipped, we will send you a shipping reference number so you can track your package with the transport company and so you can arrange the delivery.


The Law, 23/2003, dated July 10th, specifies the Sale and Consumer Goods Warranties and the General Law in Defense of Consumers and Users. Our products are guaranteed for two years against any manufacturing defects and non-conformity. Consumers must inform the seller regarding the lack of conformity within two months from the date of purchase.

Should the product be defective, 312 Bike & Tours will be responsible for all shipping costs. To benefit from this guarantee, you must contact us by email at shop@milestoneseries.cc. You must keep the original receipt and attach a copy of this to the email. The warranty does not cover the repair or damage resulting from external cause, the improper use or installation, use that affects the correct conservation of the product, use for commercial or joint use of the product and/or the use of accessories and components that are not compatible with the product.


The sales of products on the WEBSITE is applicable to the right of withdrawal recognized by the Royal Legislative Decree 1/2007, dated November 16th, where the revised text is approved by the General Law for the Defense of Consumers and Users. If, for some reason, you are not satisfied with your order and you want to be reimbursed, you have 14 days starting from the date of delivery, to return the item(s) freely without any reason. To do this, you must contact us by email at shop@milestoneseries.cc, indicating your decision to withdraw from the contract clearly stating your reasons.
The expenses generated by returning the product will be the responsibility of the buyer who is responsible for returning the products to 312 Bike & Tours in the same condition and in their original packaging, including guarantees, labels and the instructions of use. If the product shows signs of use, the return will not be accepted. In this case, the product will be returned to the customer and the shipping costs will be assumed by the buyer.


USERS declare that they have the full capacity to use credit cards and recognize they have the exclusive right of use. The data recorded by 312 Bike & Tours .com and/or by the payment gateway constitute proof of transaction between 312 Bike & Tours and its users. The credit cards accepted are: Visa and MasterCard. In the event that the POS (Point of Sale) reports the denial of a card, the order will be automatically canceled.

For your safety, 312 Bike & Tours relies on the payment of credit cards through the gateway system. The bank details entered are encrypted and transmitted securely to the servers of the bank and subsequently, are verified with the issuing bank to avoid possible fraud and abuse. This data entry procedure is guaranteed by the SSL (Secure Socket Layer) -128 bits and 312 Bike & Tours will confirm your order by sending you an email. In the event that an email is not received, the order may not be considered as correctly processed by the USER.


In all matters that are not explicitly covered in these special sales conditions, both parties can refer to the general conditions contained in the Legal Notice of the website: www.mallorca312.comincluding the Privacy Policy contained expressly in the website.


These conditions are subject to the Spanish law. In the event that any clause in this document is revoked or declared ineffective for any reason, the other clauses will remain in force and will be interpreted considering the purpose of the website and its conditions.
The tribunals of the USER’s address will be utilized to hear any litigation arising from these conditions, provided that the USERS are in their capacity as consumers to do so and do not access this means for any other purpose. The Tribunals of Palma de Mallorca will be used for any other purpose and professional sphere.