Terms and Conditions

  • Terms of sale


    These conditions apply to commercial transactions for the acquisition of material belonging to the brand mallorca312 or third parties that are made through the web page www.mallorca312.com, and complement what has already been established in terms of the general conditions they contain in the Legal Notice of the web, to which they are sent in what is not stipulated in the present conditions of sale.

    Below are specified the conditions of sale with general character of the products that are offered in the website shop.mallorca312.com, and that are applicable to all products that do not have specific conditions, such as Scicon products, or rent Tracktherace devices, whose specific conditions are referred to below in specific sections of these conditions of sale. The conditions for specific products may exempt the general provisions.

    On the one hand, 312 Bike & Tours SL (hereinafter 312 Bike & Tours) with registered office at Carrer de Rafel Blanes, 90, 07570, Artà, Illes Balears, registered in the Mercantile Registry of Palma de Mallorca on July 7, 2016 , in Volume 2,666 of the Archive, General Section, page 26, section 8, page number PM-79,193, 1st registration, and fiscally identified by the Ministry of Economy and Finance of Spain with the CIF number: B-57,967,622. And on the other hand, the USER, who accesses the page to be informed and, where appropriate, acquire the products offered through the WEBSITE, and who is of legal age and has the legal capacity to acquire the products offered through the WEBSITE. These general conditions of sale must have been read and accepted before finishing an order. It is strongly requested and recommended that you do not finish the order without having read them in full before.

    It is strongly recommended that the user read and keep a copy of these conditions of sale, as well as one of the general conditions contained in the Legal Notice of the website. Both may have changed since the user last accessed them.


    The price of the product is the one that appears in the offer that contains the website. In case of an error in the price, 312 Bike & Tours undertakes to keep the purchaser in good faith in that price, as long as it has the status of consumer and user. All the sale prices indicated on our web page are shown in EUROS, and include VAT, except for those items that increase registration to Mallorca 312 - Giant - Taiwan. 312 Bike & Tours reserves the right to modify the prices of the products offered at any time, with effects for the purchase operations that are carried out after the modification, and always keeping the customer in good faith the current price indicated on the page web at the time of payment of your order.

    The shipping and delivery costs are those reflected in the offer that appears on the website for the specific products or in the absence of the one that appears in the "Shopping cart" section. Shipping costs are calculated depending on the volume / weight of the products of the order and the country of delivery. These expenses will be duly informed in the purchase process, before finally processing the order. In no case will be sent to postal sections. Once the shipment is made, we will provide you with the shipping number so that you can directly contact the transportation agency and arrange delivery.

    3. WARRANTY:

    The Law, 23/2003, of July 10, of Guarantees in the Sale of Consumer Goods and General Law for the Defense of Consumers and Users is applicable. Our products have a two-year guarantee for manufacturing defects and lack of conformity. The consumer must inform the seller of the lack of conformity within two months of having knowledge of it.

    In the case of defective products, all shipping costs will be borne by 312 Bike & Tours. To benefit from this guarantee, you must contact us through an e-mail addressed to [email protected] It is essential to keep the original purchase invoice and send a copy of it in said e-mail. The guarantee does not cover the repair of damages resulting from a cause external to the product, from an incorrect use or installation, from a use that will affect the good conservation of the item, a commercial or collective use and / or the use of accessories or components not compatible


    It is applicable to the sale of products of the WEBSITE the right of withdrawal recognized by Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users. If for any reason you are not satisfied with your order and wish to be reimbursed the amount of the item, you have a period of 14 days, from the date of delivery of the order, to return it, freely and without the expression of the reason. To this end, you must contact us by e-mail addressed to [email protected], indicating your decision to withdraw from the contract through an unambiguous statement.
    The expenses generated by the return of the product will be borne by the buyer, who has the obligation to send 312 Bike & Tours the products in perfect conditions and in their original packaging, including warranties, labels and instructions for use. If the product shows signs of use, the return will not be accepted. In that case, the product will be sent back to the customer, running it with the shipping costs.


    The USER declares himself with full capacity to use credit cards, and states that the one to be used is his exclusive ownership. The data registered by 312 Bike & Tours .com and / or by the payment gateway constitute the proof of the transactions made between the 312 Bike & Tours and the users. The bank cards accepted are: Visa and MasterCard. In the event that the POS (Point of Sale Terminal) will inform of the card's denial, the order will be automatically canceled.

    For your safety 312 Bike & Tours has relied on the payment system by credit card to a payment gateway. The bank details entered are encrypted and transmitted securely to the bank's servers and, subsequently, they are verified with the issuing bank to avoid possible fraud and abuse. This data entry procedure is guaranteed by SSL (Secure Socket Layer) -128 bit encryption technology. 312 Bike & Tours will confirm your order by sending an email. In case that such mail is not received, the order should not be considered as correctly processed by the USER.


    In the not expressly regulated in these special conditions of sale, the parties are referred to the general conditions contained in the Legal Notice of the website www.mallorca312.com, including the privacy policy contained therein and the notice of Privacy Policy that expressly contains the website.


    These conditions will be subject to Spanish legislation. In the event that any clause of this document is cancelled or terminated for any reason, the other clauses will remain in force and will be interpreted taking into account the purpose of the website and these conditions. The courts of the domicile of the USER will be competent to know of any litigation that derives from the present conditions, whenever this one is it in his condition of consumer and it is not acceded with another purpose. In this second case, for the accesses within the professional sphere of the user, the exclusive jurisdiction of the Courts of Palma de Mallorca will be exclusive..